Hello 2024!
Timetable change on Sunday, 10 December 2023
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New ticketing system

The switch to the new südtirolmobil ticketing system is already in full swing.

During this transition, different conditions of use apply to different tickets. For Südtirol Pass holders, nothing changes – except for top-ups on buses during a short period of time.

Top tip: Mobile tickets are always a great solution! If you buy your tickets and check in online using the südtirolmobil app, you no longer need ticket machines or validation devices – you’ll already have a valid ticket in your pocket.

Transition period: frequently asked questions

Which ticket can I use?

You can use any contactless ticket:

  • Südtirol Pass, Euregio Family Pass, Südtirol Pass abo+, Südtirol Pass 65+: (Almost) nothing changes. There’s only one exception: Until autumn 2023, it will not be possible to top up your Südtirol Pass or Euregio Family Pass on buses in South Tyrol. Top-ups are available online and at any südtirolmobil ticket office, but the easiest way to pay for your journeys is on a “post-paid” basis using SEPA direct debit.
  • Mobilcards: Contactless Mobilcards can be checked in as before.

Other tickets:

  • Pre-paid cards: Pre-paid cards are no longer available since 1 August 2023. Old cards with unused credit can be returned at some südtirolmobil sales points within one year since they were last used. Any remaining credit will be refunded (see here for more information).
  • Single tickets:
  • Group tickets: not available until further notice.
  • Guest Pass: Simply show your ticket at the ticket inspector’s request.
  • Mobilcards with a magnetic stripe: Simply show your ticket at the ticket inspector’s request.
  • Day passes for urban buses in Bolzano/Bozen and Merano/Meran: only available through the südtirolmobil app. Day passes cannot be bought on board or from südtirolmobil ticket offices.
  • Euregio 2 Plus: available through the südtirolmobil app and in südtirolmobil ticket offices. Euregio 2 Plus passes cannot be bought on board.
New ticket validation devices: how to check in a contactless ticket

If your ticket has a contactless symbol, hold it in front of the ticket validation device sensor showing the same symbol.

At present, it is not possible to use the new ticket validation machines to pay for  transporting bicycles or animals with your Südtirol Pass. We recommend using the option to check-in online on your südtirolmobil app or, alternatively, buy a day pass for transporting bicycles or Mobilcard Junior for your four-legged friend. We will refund the difference – just e-mail us at contact@suedtirolmobil.info.

Incorrect charge – now what?

If you’ve been charged the wrong amount, please e-mail us at contact@suedtirolmobil.info or call us: +39 0471 220 880. Any incorrect charges will be refunded.

When will real-time data be available for buses?

Since the end of November 2023, most train and bus departures can be tracked in real time.

New train station ticket machines from mid-October

Brand-new südtirolmobil ticket machines are currently being installed at all 55 train station across South Tyrol.  They are expected to become operational in autumn – until then, we recommend buying your ticket and checking in online using the südtirolmobil app. 

Passengers travelling from a station without a functioning ticket machine: Please contact your train conductor and purchase a ticket immediately after boarding.

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