Privacy and cookie policy

This text describes how the personal data of users visiting this website is processed. It contains and refers to information prescribed in the European Union Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data; i.e. the data of anyone who visits and uses the services available at
Protecting your personal data is very important to us. We would like you to know when we store which data and how we use it. As a company under private law, we are subject to the provisions of the European Union Regulation (EU) 2016/679. We have taken a series of technical and organisational measures to ensure that both we and any external service providers observe the data protection provisions at all times.
Please note that we may process data relating to identified or identifiable users who visit this website.

Data controller

STA - Südtiroler Transportstrukturen AG, i.e. its legal representative, is responsible for all data processing.

Personal data

Personal data is any information that can be used to determine your identity. This includes information such as your name, address, postal address, telephone number or age. It does however not include any information that is not directly associated with your identity, such as preferred websites etc. As a general rule, you can use our online services without revealing your identity. However, if you order a pre-paid Südtirol Pass or subscribe to a seasonal/annual pass etc., we have to ask for your name and other personal data to process your request. You are free to decide whether or not you would like to provide this information and continue using our services. Any fields that are required to conclude the contract for our services are marked as mandatory and must be filled in.

To provide the best possible service, this website requires the location information of the device on which it is used. If it cannot access the location information, the service will not function ideally; we therefore recommend that you enable access to your device's GPS location service. This information is processed by a third party in the display of a map called Mapbox ( and to locate the nearest stops and stations. In addition, anonymous location information is combined with the points of interest (POI) listed on Open Data Hub Südtirol – Alto Adige ( The location information collected by a device does not allow us to identify users and serves the sole purpose of providing the requested service; any additional information arising from the use of the application (such as the user's personal data, searches, preferred stops etc.) is only stored in the data controller's computer systems for the time strictly necessary to provide the requested service.

All users are entitled at any time to obtain information as to whether or not such data exists, about its content and origin, to verify its accuracy or to ask for their data to be completed, updated or rectified as set forth in Art. 16 of the European Union Regulation (EU) 2016/679. The above Article furthermore stipulates that all users have the right to ask for any unlawfully processed data to be erased, rendered anonymous or made unavailable and to object to the processing of data for legitimate reasons.
If you have any questions, suggestions or comments regarding data protection, please contact us at
Your data is stored on AWS (Amazon Web Service) servers within the European Union. This data can only be accessed by a selected number of persons specially authorised for the purpose of technical, commercial and editorial server support.

When accessing the Südtirol Pass portal from this website, you will be transferred to a different website where your data will be processed by a data processor duly appointed by STA – Südtiroler Transportstrukturen AG/Strutture Trasporto Alto Adige SpA in accordance with Art. 28 of the European Union Regulation (EU) 2016/679.
When you access the website, for security purposes, data is stored on our servers that may allow identification (for example an IP address, date, time and pages visited). No data is processed in relation to your person. We reserve the right to statistically analyse anonymous data records.
You can exercise your rights as set forth in the provisions of the European Union Regulation (EU) 2016/679 by contacting us at any time.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (hereinafter called Google) based on the principle of the controller's legitimate interest with regard to analysing the use of the website. Upon visiting our website, a software establishes a connection to servers owned by Google. The data is transmitted to Google's servers, some of which are located in the USA. This website uses an IP anonymisation feature. This means that in EU member states and any country covered by the European Economic Area agreement, Google will shorten your IP address and render it anonymous. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there.
According to the information provided by Google, Google uses the collected data to analyse the use of the website, to create reports on website activities and for other services in connection with the use of the website and the internet. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
For more information about how Google Analytics processes data, please refer to Google's Privacy Policy: and

Push notifications

We use push notifications to inform users about changes and disruptions to selected bus routes, stops, train lines and stations. They may also include alerts, important updates and news regarding Südtirol Pass tickets and public mobility in general.
In order to use this service, push notifications must be enabled in your browser or device.
You can unsubscribe by disabling our push notification service in your browser and device settings at any time.

Disclosure of personal data

Any data processing within the context of our online services is carried out at the aforementioned headquarters by designated in-house technicians or by technicians in charge of occasional maintenance works. No data retrieved from our online services is disclosed or transferred. The personal data of users who submit contact requests will only be used to provide the requested service and will only be passed on to third parties if necessary and solely for the aforementioned purpose.
When you buy or order something from STA – Südtiroler Transportstrukturen AG/Strutture Trasporto Alto Adige SpA, we will only use your personal data within our own system. We will not pass this data on to third parties without your express consent. If it is necessary to pass data on to third-party service providers for processing purposes, those providers are contractually bound to adhere to the STA's privacy policy and to the provisions of the European Union Regulation (EU) 2016/679 as well as any other applicable statutory regulations. If we are – legally or by a court order – obliged to pass your data on to an authority entitled to receive such information, we will do so.


We use technical, navigation or session cookies enabling you to browse and use our website (e.g. choice of language, timetable searches, paying for or topping up your Südtirol Pass, authentication when accessing personalised information online etc.).
We also use analytics cookies, which are equivalent to technical cookies in that they are installed and used directly by us, the operator of the website, to collect aggregate information on visitor numbers and behaviour.
However, we do not install profiling cookies, which are used for advertising messages based on the user's navigation behaviour. In accordance with European and Italian law, prior consent is required for the use of profiling cookies.
Most browsers are set to automatically accept cookies. You can deactivate the automatic storage of cookies at any time or tell your browser to notify you whenever cookies are used.

Underage users

Users under the age of 18 years should not disclose and pass on personal data without their parents' or legal guardian's express consent. We do not request any personal data from minors, nor do we collect such data or pass it on to third parties.

External links

This website contains links to third-party websites. We have no control whatsoever over the privacy practices of third-party websites. This information applies exclusively to our own website and not to those accessed through external links.

Processing methods

Any data collected is processed with automated tools and solely for the purposes of information management as required. Specialist security measures are in place to prevent the loss of data as well as any unauthorised or improper use or unauthorised access.

Rights of the persons affected

Any person to whom such personal data refers is entitled at any time to obtain information as to whether or not such data has been collected, about its content and origin, to verify its accuracy or to ask for their data to be completed, updated or rectified as set forth in Art. 16 of the European Union Regulation (EU) 2016/679.


This document, published on our website at, constitutes our privacy policy and will be updated on an ongoing basis, as the rapid development of the internet will require certain changes to our privacy policy from time to time. Watch this space to stay up-to-date and informed about any new developments.

Receive push notifications

Receive notifications for your preferred stops, routes and lines. These settings can be deactivated at any time in your browser.