CallBus is an on-demand shuttle service. It does not operate on a fixed schedule but runs only upon booking, taking the most direct route between your selected pick-up and drop-off points.

The CallBus service is currently operating in the municipalities of Olang and Tiers. Further information about the service can be found here:  

• Olang 
• Tiers

Information on the operating hours can be found in the Pilot Projects section. 

With a valid südtirolmobil Pass or Südtirol Guest Pass, which you receive from your accommodation, the ride is completely free. Otherwise, a ride costs 2 EUR per person.

Payment is cashless via the CallBus app. 

You can download the CallBus app from the Google Play Store and the Apple App Store. 

Registration is required to book, manage, and cancel rides. It also enables us to notify you promptly of any changes or disruptions and helps prevent misuse of the booking system. 

Yes. Your personal data is processed in accordance with applicable data protection regulations and is used exclusively to provide the CallBus service.

For more information, please see our Privacy Policy. 

You can delete your user account directly in the app by going to Profile > Delete Account. 

If you no longer have access to the app or need assistance, please use the feedback form. Be sure to include the email address associated with your CallBus account so that we can identify your account. 

Please note that once your account has been deleted, your bookings and any saved data will no longer be available

You can easily book via the CallBus app. A one-time registration within the app is required to use the booking function. 

You can book spontaneously and up to 24 hours in advance. 

You can book for up to 8 passengers.

Changes afterward are not possible - the ride must be cancelled and rebooked.

Yes, bookings can be cancelled free of charge. 

To avoid unnecessary trips and free seats for others, please cancel as early as possible. 

If you cannot take your booked ride, please cancel it. No-shows are logged, and repeated failures to appear may result in account suspension.

In times of high demand or bad weather conditions, delays may occur. You can track the bus in real time via live tracking in the app (find it on your ticket). 

Should the bus fail to arrive, you may contact the relevant Tourist Office. 

Please check the respective operator's website for more information.

The CallBus will pick you up at your selected pick-up point. 

Tip: Enable location services so the app can detect the nearest stop. 

After booking, you’ll receive confirmation with the actual departure time, which may vary by up to 15 minutes. 

Please arrive a few minutes early. 

To transport multiple passengers together (ride pooling), keeping the service efficient and environmentally friendly. 

There may be several reasons: 

• The request falls partly or entirely outside the available operating hours. 
• All vehicles are currently busy fulfilling previously received ride requests. 
• An equivalent connection is available via regular public transport. 

Please try again using a different departure time suggested by the app.

Yes, the CallBus is fully accessible. Please indicate any assistance needs during booking so we can prepare accordingly. 

Foldable mobility aids such as walkers can be transported spontaneously. 

Yes, wheelchair transport must be booked at least 4 hours in advance. This is necessary to ensure that a suitable vehicle can be scheduled

Please refer to the respective operator’s website: 

• Olang 
• Tiers 

Please use the following feedback form: 

https://www.suedtirolmobil.info/en/contact-us/feedback  

Your request will be reviewed promptly so we can assist you as quickly as possible.